REQ ID: 129611
JOB TITLE: Operations Service Lead
LOCATION: Budapest

Reimagine the future of modern luxury at JLR Hungary. Here you'll find roles from technical to supply chain. You'll collaborate with global teams across multiple sites and work with cutting-edge innovations to deliver extraordinary experiences. Your work will directly shape the next generation of our iconic brands. Come, create an exceptional future.

As the Jaguar Land Rover Engineering Delivery Platform (EDP) team we are responsible for the selection, development and support of all Engineering tools (e.g. Computer Aided Design, Computer Aided Engineering, Systems & Software Engineering, Product Lifecycle Management) that we use to develop and design our world class vehicles from concept to product delivery.

The role is in the EDP Governance and Data department working on the Enterprise Data Platform for Engineering (EDP4E) product’s Operations pillar.

We are currently embarked on a major toolset modernisation programme that is transforming the way in which we engineer our vehicles with a view to keep JLR at the leading edge of engineering tools.

As we progress on this journey, we are currently looking to expand our team with talented and motivated developers and engineers that will help us equip the business with the world class tools that they need to engineer our vehicles.

You will be joining one of our agile scrum teams as a software developer, working closely with your teammates and customers to deliver working capability at pace.

WHAT TO EXPECT

In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it’s a challenge that will help your career grow within an iconic organization. Here’s what to expect:

• Participate in planning, definition and high- and low-level design of operations activity
• Contribute to organizing incident management
• Engagement in a transparent and comprehensive triage process
• Shape and maintain an Incident Routing Framework
• Formalize FinOps monitoring and ways of working in taking best practice from industry
• Engage in customer discussion
• Engagement in the Release Management process
• Assistance with Environment Provisioning with IT and respective tech leads
• Delivery of Disaster and Recovery strategy
• Monitor activities connected to Operations

WHAT YOU WILL NEED

Along with your ambition to achieve the exceptional, there are several skills that you’ll need to have to help you succeed here, including:

Essential:

• A degree in Engineering or a Computer Science-based subject
• Experience with complex IT systems
• Experience with IT operational methodologies
• Problem solving and analytical thinking
• Ability to plan, organize and execute topics effectively

Desirable:

• Familiarity with FinOps strategies
• Hands on experience with defining and managing service level agreements (SLAs)
• Experience with operational level agreements (OLAs)

THE BENEFITS

 
This role is rewarding in more ways than one. On top of our core offering, you’ll do extraordinary work with amazing people. In addition, you can expect the following benefits:

• Join us for the next level of your career and help develop solutions that shape the future of cars
• Be part of an international, inclusive, and open-minded team where you have actual influence on the processes
• See the product you’re working on come to life from testing all the way to production
• Work flexibly with high percentage of home office or from our award-winning office
• Competitive salary and performance related bonus scheme
• Health and life insurance and cafeteria package
• Various company programs such as charity events or our regular board game club
   

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

 
We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role– but you're interested in where it could take you – we still encourage you to apply. We believe in people’s ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.