.

POSITION: IDT Operations Director

POSTING END DATE: 30/06/2025

LOCATION: Gaydon, Warwickshire (UK)

SALARY: Competitive

At JLR, we're on a continual journey to reimagine the future of modern luxury, and we want you to be part of it. Through our exquisite and timeless house of brands – Range Rover, Defender, Discovery and Jaguar – we're defining a new approach to sustainability and providing exceptional experiences. As a leader here, you have the opportunity to influence the way we think, providing your unique insight and vision for a better future. It's time to become a proud creator.
 
WHAT TO EXPECT
 
The IDT (Information Digital Technology) Operations Director is a business-critical transformation role within JLR’s Digital team, owning the modernisation and transformation journey for JLR’s technology estate, in order to realise an incredible modern luxury experience.

THE ROLE
 
Key Responsibilities

• Manage, maintain and run Data Centre facilities and operations
• Provide management capability until appropriate decommission and sunset
• Provide and manage onsite networking and connectivity technology
• Deliver network engineering expertise and standards
• Lead teams which provide engineering and project management skills for network maintenance
• Provide Service Introduction, Delivery, Assurance and Monitoring
• Provide major incident management capability escalations and drive root-cause analysis
• Oversee all IT change management requirements
• Define, provide and support tools required by end users
• Provide technical support for all end users for IDT workplace components
• Deliver call centre engineering and provide service desk activities
• Oversee the support service for existing applications whilst rationalising legacy estate
• Oversee all Cloud Operations activity
• Oversee critical technical platforms including AD, VDI, JPC
• Property IT
• Manages critical initiatives include GDPR, SOX, BCP, DR, Demand Planning, Performance 

Key Performance Indicators

• % of DCH as part of Technology estate
• Total adoption of collaboration and knowledge-sharing tools
• Total number of major incidents averted/ resolved

Key Interactions

• Cybersecurity: coordinate cyber incident management and resolution with overarching incident management and service assurance approach
• Delivery Management: raise awareness of incidents as part of project management approach
• Product Management: alignment with Product Managers on consistent approach and ways of working as part of the product management chapter

WHAT YOU’LL NEED

Essential Knowledge, Skills and Experience

• Industry experience within organisations that both manufacture and retail (either D2C or B2B)
• Technical expertise in incident management and resolution
• Ability to appropriate triage and escalate requests, based on importance
• Understand the technical estate including Cloud
• Technical expertise in DCH and Network engineering and solutions
• Understanding of best-practice tools for productivity, collaboration and knowledge-sharing

Personal Profile

• Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

JLR is committed to equal opportunity for all.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

.