POSITION: Local Product Engineer- NAS (West)  
LOCATION: Irvine, CA
SALARY RANGE: $120,000- $140,000*

 
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential. 
  
Reporting to the LPE Global Manager, the successful candidate will be responsible for providing class leading Engineering expertise to resolve complex customer vehicle issues robustly at pace in addition to engineering responsibilities as defined by the departmental RASIC. 
  
WHAT YOU WILL BE DOING: 
 
• Vehicle Quality Issues. Utilizing JLRs technical assistance process own the triage, assessment, and resolution of client quality issues in the field. Working closely with senior diagnostic specialists , helpdesk technician, commercial and quality peers to deliver the vehicle fix at speed right first time. Respond to technical escalations within the departmental Kpi helping the business achieve its customer love targets. 

• Driving Engineering Quality: Demonstrate exceptional engineering skills and judgment; support the achievement of departmental goals as a local subject matter expert (SME) for the Powertrain LPE commodity. 

• Customer Love: Work directly with the market teams to prevent the repurchase of client vehicles to improve the customer experience. Be a collaborative and engaged team member in the understanding of the most complex issues getting to root cause quickly using established quality processes and toolsets.  

• Retailer & Customer Support: When requested, be on site to assist in the robust resolution of complex Customer cases, sourcing data and gathering information for Product Engineering. Support field staff with dedicated engineering level excellence. 

• Customer Experience: Support industry-leading Customer experiences. Work in collaboration at the working level with Commodity, Quality, and Commercial peers in market and UK Engineering to ensure customer needs are met quickly and successfully. 

• Systemic Issue Identification.  Escalate high-risk systemic issues with urgency following process and engineering communication channels advocating that they be addressed rapidly. Champion the visibility and resolution of high priority issues for the market in current and upcoming products. 

• Expert Technical Support: Provide accurate and well communicated technical support to all stakeholders through quality escalation pipeline including the test and validation of solutions as required.  

• Data Management: Conduct data management and deep dive analysis to speed up root cause understanding and resolve customer issues. Analyse trends and raise systemic issues as required working closely with Local Product Investigation. 

• PRA: Lead PRA activity to stop problems occurring at source working closely with UK engineering and manufacturing teams.  

• Upskill and Unity: Take ownership of sharing knowledge with the markets technical peers and actively drive a one team mentality daily. 

• Performing other duties as required and support all activities as defined by the department RASIC. 
  
WHAT YOU WILL NEED: 
 
Bachelors or Graduate Degree (preferred) in Mechanical, Automotive, Systems, Electrical, Software, or applicable Engineering field. Candidates with equivalent work experience will be considered. 
• 5+ years of experience in Powertrain engineering, with a focus on control systems, design, quality, NVH or calibration & Automotive systems.
• Excellent understanding of Powertrain LPE commodity systems and able to demonstrate a well-considered problem-solving approach.    
• Working knowledge of data analysis tools like INCA, Vehicle Spy, ASL, & Canalyser. 
• Proven problem-solving skills; Six-Sigma training is a distinct advantage. 
• Good knowledge of the automotive industry, including competitor and market awareness. 
• Advanced knowledge of JLR products, technologies, and engineering processes strongly preferred. 
• Ability to effectively communicate technical information to stakeholders throughout the organization. 
• Strong organizational skills with attention to detail. 
• High drive, self-motivated, and able to deliver with minimal supervision. 
• Ability to work under pressure and meet firm deadlines while maintaining high standards. 
• Ability to work with and negotiate with other functions to achieve common objectives. 
• Available to travel as required for vehicle investigations and fact-finding tasks. 
 
 
Schedule:  Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days) 
  
 
*Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”. 
 
SO WHY US? 
As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job. 
Be part of an international, inclusive, and open-minded company 
Global Bonus Program based on company performance 
You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office. 
Our employees receive a generous time off policy 
We offer a discounted Luxury Vehicle Car Program 
Employees also receive generous health care and retirement plans 
Quarterly Chair Massages (Mahwah only) 
Maternity/Paternity Leave 
Complimentary lunch  (Mahwah only) 
And more! 
 
 
Thank you for your interest in working for us, we love it here and think you will too! 
  
  
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  
JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training. 
  
#WEAREJLR