POSITION: Service Parts Growth Manager

LOCATION: Mahwah, NJ

RECRUITMENT SALARY: $107,500 - $150,000

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

The Service Parts Growth Manager role is a new position within the Customer Experience & Commercial Revenue function in the Customer Care department. Its core purpose is to maximize revenue by leveraging innovative strategies and optimizing our operations for efficiency. The Manager will lead five direct reports and will work shoulder to shoulder with the Field Staff, the Finance and Data Science Teams, the Service Marketing Group, our external Business Partners and the Global Customer Care Team to achieve the maximum contribution to the North American Parts & Accessories Profit and Loss Statement.

As this is a new role, the Manager is expected not only to deliver on the responsibilities outlined below, but also to further develop the position into a Center of Excellence for Service Parts Growth.

What you will be doing:

• Lead, coach and mentor direct reports, fostering a high-performance culture focused on commercial excellence, analytical rigor, and continuous improvement
• Responsible for Customer Paid Parts and Other Income (Commissions and Royalties) line items in Parts & Accessories Profit and Loss Statement including budget configuration, retailer and channel partner business plans, forecasting, and calendarized roadmap to achieve these targets
• Responsible for Service Experience and Managed Care retailer adoption and the strategic evolution of this application to enhance service retention, service parts revenue and Customer Care product sales
• Responsible for growing the business partnerships with National Accounts and extended service contract provider to achieve the 5-year growth plan commission and royalty targets
• Responsible for the Roadside and Mobile Services program in North America, driving performance improvements, cost efficiency, and measurable enhancements in client satisfaction and even service parts revenue
• Lead initiatives that enhance retail technology capabilities by enabling a seamless, client-centric experience across online service booking, digital storefronts, and on-demand service products purchasing
• Advance this new role into a Center of Excellence, shaping best practices, frameworks, and tools for sustainable parts revenue growth aligned with the 5-year Parts & Accessories Ambition Plan
• Represent and reinforce the Customer Care purpose statement in all interactions with internal teams and the retailer network, promoting a unified and client-first approach

What you will need:

• Bachelor’s degree in Business, Economics, Finance, Marketing, or related field.
• 10+ years’ experience in Aftersales, Service Parts, Fixed Ops, or Commercial Revenue Management.
• Proven success driving service parts revenue, including pricing, program design, and retailer performance optimization.
• Strong commercial acumen with deep knowledge of KPIs, retailer behavior, and revenue‑growth levers.
• Advanced analytical capability, including Excel, BI/AI tools, and building forecasts, business cases, and ROI models.
• Experience interpreting dealer, workshop, and parts data to generate insights and executive‑level storytelling.
• Leadership experience, including coaching teams, influencing cross‑functional partners, and driving outcomes without direct authority.
• Demonstrated ability to manage complex programs end‑to‑end, from design to launch, adoption, tracking, and continuous improvement.
• Change‑management mindset with comfort building new processes, structures, and capabilities from the ground up.
• Customer‑centric, growth‑oriented approach with accountability, attention to detail, and a focus on retailer and end‑customer outcomes.

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages
• Maternity/Paternity Leave
• Complimentary lunch
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

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