POSITION: Training Systems and Retailer Experience Specialist

LOCATION: Mahwah, NJ

Live the Exceptional With Soul.  This is the singular purpose of JLR. 

At the core of these experiences are the products themselves.  The JLR brands have undergone a dramatic transformation over the past years. 

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviours we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

This role coordinates the roll-out of Modern Luxury initiatives at Retail.  The successful candidate will organize Retailer onboarding collateral and schedule sessions for new Retailers and Management at a regular cadence and be responsible for all Training systems, reporting, and coordination of scheduling of resources to Academy leads.  S/he will carry out critical tasks in the Learning Management System (LMS) and manage the LMS / Systems Roadmap for North America, representing NA with Global teams for managing change and issues. In addition, this role will lead on best practice for Reporting and drive innovation and automation in key Training processes and provide reporting information to JLRNA and Retailer stakeholders.  The incumbent will also lead on other new Technology implementation projects, e.g. VR, Mobile Apps, Tableau, and run of all Training systems for NA.

What you will be doing:

• Be the Lead on the Learning Management System for North America

• Work with the Global team on changes, defects, and future roadmap

• Lead the automation and improvement of processes for internals and retailers 

• Coordinate the roll-out of Modern Luxury initiatives at Retail that bring about a customer experience that is inspirational, exclusive, and exceptional in-line with the Reimagine Strategy. 

• Retailer Onboarding Program  -  coordinate the roll-out of Modern Luxury initiatives at Retail

• Develop and administer monthly reporting and communicate to US Retailers current status vs national objectives. 

• Lead on the implementation and acceptance into live of new Training systems 

• Perform other duties as required

What you will need:

• Bachelor’s Degree is preferred, or equivalent work experience

• 3-5+ years with Automotive/OEM/ Retail or equivalent experience 

• 3-5+ years with training experience or equivalent 

• Fluent in Microsoft Office    

• Excellent Communication skills in all areas with in-person, presentations, e-mail/writing, and phone

• Strong analytical, organizational, and time management skills

• Ability to work autonomously and manage several activities at once

• Excellent interpersonal and presentation skills are essential and must be comfortable presenting to all levels of management

• Must have strong business acumen, and the ability to work with people at varying levels with the organization and network

Schedule:  Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.

• Be part of an international, inclusive, and open-minded company

• Global Bonus Program based on company performance

• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.

• Our employees receive a generous time off policy

• We offer a discounted Vehicle Car Program

• Employees also receive generous health care and retirement plans

• Quarterly Chair Massages

• Maternity/Paternity Leave

• Complimentary lunch 

• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

#WEAREJLR  #trainingsystemsjobs