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REQ ID: 76817
JOB TITLE: E-Commerce User Experience (UX) Lead/ Designer**
SALARY: £39,700-£46,000 (DOE)
POSTING END DATE: 29/05/2022
Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.



This is an exciting new role within the Sales team of the UK National Sales Company. The E-Commerce UX Lead/ Designer owns the content and messaging communicated to Customers visiting the E-Commerce platform. Working with external agencies and the wider UK Business E-commerce team, the UX lead ensures that that platform is maintained to a high level of quality at all times and works to deliver continuous improvement and optimization to the Customer Journey and platform content. As the E-Commerce User Experience (UX) Lead/ Designer, you will work with the Data Analyst to identify areas of improvement to the overall Customer Journey and will produce design briefs for new copy requirements, and work with external agencies on the implementation as well as produce wireframes used to support Customer journey enhancements. You will be responsible for the Input to the prioritization of enhancements and changes to the E-Commerce platforms based on business needs and will work with 3rd party service providers to implement enhancements to the overall online customer journey and apply copy and content amendments to the E-Commerce platform. The E-Commerce User Experience (UX) Lead/ Designer will Input into the overall UK Business E-Commerce sales strategy and support work to enable new products and services for online purchase within the E-Commerce platform.



As the E-Commerce User Experience (UX) Lead/ Designer, you will be an individual with a customer-first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent, and dependable. You will be results-driven and will demonstrate tenacity, drive, and perseverance, with the ability to deliver in a complex, highly demanding environment. You will be an effective communicator and team player who actively develops and supports team members.


Knowledge, Skills and Experience



  • Experience in E-Commerce trading operations
  • Experience in working with Magento E-Commerce platforms
  • Experience in Customer Journey design and wireframe production
  • Knowledge of Agile frameworks and delivery methodologies
  • An understanding of digital user experience and customer journeys relating to E-Commerce
  • Good attention to detail
  • Experience in working in a matrixed management environment
  • Excellent problem-solving skills
  • Good communication/presentation skills



  • An  understanding of end to end Automotive Sales processes
  • Experience of E-Commerce trading operations
  • Experience of working with 3rd Party software suppliers and external agencies



Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

Jaguar Land Rover is committed to equal opportunity for all.


At Jaguar Land Rover, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.


Find out what to expect at each stage of the process along with some hints and tips.


Find out more about working here in our JLR Life Blog:


We look after our employees by offering a host of benefits and investing in their talent through award-winning training

Job Segment: User Experience, Automotive Sales, Technology, Automotive, Sales

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