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REQ ID: 113131
JOB TITLE: Warranty Recovery Analysis - Field Base Role
SALARY: £33,100 - £40,000
POSTING END DATE: 28/02/2023 
Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.




This role requires extensive interaction across the whole Jaguar Land Rover global supplier network to ensure the correct level of financial recompense is identified and secured for Jaguar Land Rover. The role focuses on enhancing the suppliers test capability through continuous improvements and positive challenge in the areas of root cause investigation. In parallel, this will enable the proportional liability & acceptance leading to the commercial negotiation and settlement of an increasing number of agreements, on an ongoing daily / quarterly basis. The role requires your ownership for the continual governance of the supplier’s performance, their non-conformance, deviation and possible escalation.




You will be responsible for the delivery of the Warranty Recovery Corporate Recovery Target by managing the day-to-day activity, and you’ll lead the review of the supplier's performance, processes & procedures, their applications & suitability to determine their correct levels of responsibility. You will assist the UK end to end parts returns process ensuring compliance and control and drive & support route cause analysis, containment & corrective action activity with the CoC, Suppliers & other cross functional teams. You will have ethe responsibility of Reviewing supplier testing results and act accordingly to maximise recovery opportunities, through Bench Top Studies, Data Mining, Video testing, R&D Coding alignment.





  • Ability to travel at short notice if required.

  • Ability to travel overseas as and when required (Ad Hoc)

  • A confident individual with the ability to understand and clearly communicate technical matters

  • Background in the Automotive Industry (Qualified vehicle technician or similar)

  • Recent up to date technical knowledge of vehicle systems, their interaction, purpose and effect on each other.

  • Some demonstrable experience with some or all of PD, PVT, Technical Centres, Manufacturing, STA, Marketing Sales & Service.

  • Knowledge of root cause analysis, its tools and techniques (8D / DMAIC) with experience of trouble shooting & diagnostics.

  • Full UK Driver's License



  • City & Guilds L3 (or Similar)

  • Experience of JLR warranty processes and systems

  • Green Belt certification or similar.



Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.


This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office.


At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. 


Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

Jaguar Land Rover is committed to equal opportunity for all.


At Jaguar Land Rover, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.


Find out what to expect at each stage of the process along with some hints and tips.


Find out more about working here in our JLR Life Blog:


We look after our employees by offering a host of benefits and investing in their talent through award-winning training

Job Segment: Data Mining, Automotive, Technology

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