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Role: General Manager, Commercial – Classic Cars

Location: Classic Works, Oxford Road, Coventry

Advert End Date: 14/07/2020

 

WHAT TO EXPECT 

 

Jaguar Land Rover, Classic Works, plays an essential role in the production, restoration and storage of Jaguar and Land Rover Classics.  Opened to the public in 2017, the 14,000m2 facility houses all our Classic operations under one roof, comprising 54 individual workshop bays and strip down areas, a dedicated engine shop and space for 480 vehicles, received by the media as a ‘Dream Factory’.  Staffed by expert Classic engineers & Skilled technicians, the operations house four specialist teams dedicated to creating and supplying Authentic Cars, Owner Services, Genuine Parts and Classic Experiences.

 

THE ROLE

 

As part of the Jaguar Land Rover Classic Leadership team, this highly visible role has accountability for the end to end commercial proposition from vehicle sourcing to sales, to cater to, and exceed, the desires of fulfilling our customers' dreams.  Reporting directly to the Director, Classic Cars, the role has accountability for a team of c.25.

 

KEY RESPONSIBILITIES:

  • Ensure that every client interaction is met by the highest standard of excellence.
  • Deliver sales and financial targets within the UK and German retail business
  • Set the car sourcing strategy in order to ensure we have the correct donor vehicles for program cars.
  • Define and lead the customer journey for the Classic customer experience
  • Be a part of the product defining process to establish product price point and route to market strategy.
  • Accountable for the CRM across Classic’s customer portfolio, delivering a world class customer experience.
  • Developing the events and marketing strategic approach
  • Continue to grow the services business focussing on Bespoke, Part-Restoration and Car Servicing.
  • Ensuring the legal documentation and financial regulation is upheld as part of Classic’s sales process.
  • Going above and beyond what is expected and delivering a level of service that surprises clients in the best possible way.

 

KEY STAKEHOLDERS/INTERACTIONS:

  • VIP customers
  • Director of Classic
  • Classic Operations Manager
  • Classic Parts Manager
  • Business Development Manager
  • Broader Special operations Senior Leadership Team
  • External brand partners

 

WHAT YOU’LL NEED

 

KNOWLEDGE, SKILLS & EXPERIENCE:

  • Proven experience of a customer facing leadership role
  • Strong commercial knowledge of the global ‘Classic car’ business
  • Experience of developing a commercial proposition of low volume, high value and bespoke products.
  • A strong ability to understand complex modern and classic technology, and to lead problem solving and solution synthesis.
  • Strong leadership profile: develops talent, inspires others and achieves results through cross region and multi-cultural project teams.
  • Strong business acumen with an ability to challenge existing concepts and beliefs
  • Operates comfortably in a matrix structure, adept at managing complex relationships regionally and globally.
  • Effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
  • Experience of working with or within a car retail business.
  • Record of building a ‘take to market’ deployment strategy for a product.

 

PERSONAL PROFILE

  • An individual with a customer first mind-set who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable.
  • An individual, who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.
  • An individual with the capability to combine a short term, pragmatic focus with medium term planning.
  • A resilient and enthusiastic individual who responds constructively to new ideas and inputs.
  • A good communicator with the ability to communicate complex ideas, and able to gain respect at every level from shop floor to CEO/Board/Press. 
  • An effective team player, who actively develops and supports team members
  • Develops talent and inspires others and is successful in achieving results through others and developing strong cross region, multi-cultural project teams.
  • Strong business acumen with an ability to challenge existing concepts and beliefs, and develop new methods that create competitive distinctiveness and advantage for Jaguar Land Rover.
  • Ability to flex with the changing needs of the business in a responsive way. Good sense of analytical and creative ability to judge what is needed, when to deliver to stretch objectives.
  • Operates comfortably in a matrix structure with strong influencing skills and ability to build relationships easily – understands the intricacies of managing complex relationships, globally and regionally. Utilising relationships to effectively meet programme requirements.
  • Performs well under pressure and demonstrates composure.
  • Able to bring new ideas and turn strategy into simple solutions.
  • Achiever and motivated by delivering results by establishing realistic plans and proactively driving delivery with a never give up attitude.
  • Experience of owning and delivering against financial targets
  • Of working within a luxury car (or equivalent) retail business
  • Managing a team with diverse skillsets (Sales, Sourcing, Administration etc)

 

Jaguar Land Rover considers that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list.  Therefore, JLR will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK.

 

Jaguar Land Rover is committed to equal opportunity for all.

 

 

 

 

OUR RECRUITMENT PROCESS

Find out what to expect at each stage of the process along with some hints and tips.

INSIDE JLR

Find out more about working here in our JLR Life Blog:

WHAT WE OFFER

We look after our employees by offering a host of benefits and investing in their talent through award-winning training

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