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POSITION:  Client Experience Training Specialist




Live the Exceptional With Soul.  This is the singular purpose of JLR. 


At the core of these experiences are the products themselves.  The JLR brands have undergone a dramatic transformation over the past years. 


JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.


At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.


The successful candidate will be responsible for Helping transform our training function by living the creators code and delivering the modern luxury vision and new purpose for JLRNA retailers, as part of our Training Department based at our corporate headquarters in Mahwah, NJ, and reporting to the Client Experience Training Manager. This role is responsible for the planning, development, and creation of JLR North America’s Client Experience and Product training content for retailers in the US and Canada.


In addition, the position is responsible for the digital transformation of JLRNA’s training content and delivery, localization of globally developed training content, creation of North American specific training, and periodic reviews and updates of existing training content. The position is also responsible for managing the training delivery and development vendors, digital platforms, and coordinating with internal JLRNA and global stakeholders to develop training content and strategies.


What you will be doing:

  • Planning, leading, or delivering productionn, development, or localization of training assets and other retailerfacing material to support JLRNA retailer training which includes working with JLRNA’s training partner on the creation, modification, updating, or localization of all non-technical training content.
  • Product training:
    • Innovating and creating ideas to improve Client & Product training to align to the modern luxury vision 
    • Reviewing and localizing all product training assets for local product accuracy 
    • Working with JLRNA’s training partner to develop and produce North American specific product training content 
    • Liaising with the Training Program Lead with training content development for launch training events and programs 
    • Liaising with Product Planning, Marketing, Tech Services and the Global training team in the UK on development of appropriate assets 
      (videos, walk around guides, handover guides, Did You Know, quick reference guides, etc.) to ensure retail staff clearly understand how to
      operate the features of, sell, and deliver our vehicles; 
    • Ensuring all new features or technology considered “difficult to understand” are included in annual training planning and for
      budget purposes; 
    • Coordinating timely deployment of assets in line with vehicle launches and product schedules
  • Training strategy and planning: help lead the creation of the training goals, asset delivery plan and methods, training platforms, program logistics, measurement, and finances of the JLRNA training program
  • Communicating with vendors; process Purchase Orders and invoices for Training content development and delivery.
  • Supporting of other JLRNA training activities as required.
  • Perform other duties as required


What you will need:

  • Bachelor’s Degree is preferred, or equivalent work experience;
  • 5 + years Experience with Training / OEM / Industry
  • 3+ years f0f facilitate and learn appropriate content and leverage appropriate experts
  • Advance MS Office skills
  • Excellent interpersonal and presentation skills are essential, and must be comfortable presenting to all levels of management;
  • Must have strong business acumen, and the ability to work with people at varying levels with the organization and network;



Schedule:  Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)


Recruitment Salary Range:  $70.500 - $92,000


Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.



So Why Us?

  • As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
  • Be part of an international, inclusive, and open-minded company
  • Global Bonus Program based on company performance
  • You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
  • Our employees receive a generous time off policy
  • We offer a discounted Vehicle Car Program
  • Employees also receive generous health care and retirement plans
  • Quarterly Chair Massages
  • Maternity/Paternity Leave
  • Complimentary lunch 
  • And more!




Thank you for your interest in working for us, we love it here and think you will too!



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.




At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.


Find out what to expect at each stage of the process along with some hints and tips.


Find out more about working here in our JLR Life Blog:


We look after our employees by offering a host of benefits and investing in their talent through award-winning training

Job Segment: Training, Operations

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