The CS Business Development Sr. Specialist is responsible for driving revenue for the Customer Experience department within Jaguar Land Rover dealers in North America.

What you will be doing:

• Managing and further developing a world class Wholesale Parts program.

  • Coordinate daily activities with vendor

  • Manage reporting and program strategy

  • Liaison between Global, local management and vendor

  • Work closely with Regional management to ensure program effectiveness

  • Define key parts criteria based on Retailer and Independent Repairer demand

  • Work closely with parts pricing, marketing, purchasing and other customer experience groups to best leverage program.

• Driving additional sales via Variable and Fixed Marketing:
  • Research and define parts categories with highest areas of opportunity
  • Project Return on investment
  • Create and gain business case approval
  • Coordinate and communicate campaigns and promotions with Retailers and regional staff
  • Work with marketing team to provide content when needed
  • Leverage current Customer Experience partnerships and programs to drive additional Retailer Sales (e.g. Tires, Oil, Batteries)

  • Report on and document success

• Managing and oversea Classic Parts:

  • Key point person between Retailers, Regions and Global Classic parts

  • Define parts with highest potential and communicate to Retailers

  • Develop and define a classic parts strategy

  • Work with Marketing to ensure proper positioning

• Remanufactured Parts:

  • Support Retailers and Regions daily

  • Work closely with global to best define high potential areas for remanufactured parts

  • Communicate updated parts list as they become available

  • Work with Marketing to ensure proper marketing material is available

  • Key point person for remanufactured parts 

Perform other duties as required

 What you will need:

• Bachelor’s or AAS Degree in Business Management or relevant discipline or equivalent work experience

• Minimum 5 years in an automotive experience

• Strong Communication Skills (written and verbal)

• Strong working knowledge of Microsoft office suite for data analysis

• Understanding of dealer customer service operations

• Ability to work in a team and independently with applied initiative