Engineering - Technical Services Intern

Live the Exceptional With Soul.  This is the singular purpose of Jaguar Land Rover. 

At the core of these experiences are the products themselves.  The Jaguar and Land Rover brands have undergone a dramatic transformation over the past years.

The Jaguar Land Rover Internship Program is an opportunity for personal growth and development from a business and learning perspective.  Working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.

Details of the program:

• The program is open to students at a Junior or Senior level in their Bachelor’s degree program or enrolled in a Master’s Program
• The Internship is for a full year, June 12, 2023 to May 24, 2024
• 29 hours per week during business hours (Business Hours: Monday- Friday 8:30am-5:00pm)
• Paid internship - $18/hour

Location:  Mahwah, New Jersey (Hybrid Ways of Working schedule offered)

Department:  Technical Services

This position will support the Technical Engineering Department in Customer Service. The Technical Services function hosts a variety of critical business areas which would be an ideal starting point for an intern who is interested in the automotive industry from a National Sales Company perspective.

What you will be doing:

• Gaining a thorough understanding of the retailer support provided byt the Technical Services function - including Product Investigation, Local Technical Support, and Warranty - from target-setting to business plan development, measuring customer satisfaction and working with retailers in a structured manner to drive imporvements in all areas
• Supporting the delivery of technical support to retailers when repairing customer vehicles
• Supporing warranty administrators in right first time claim submission on time
• Detecting product quality trends and drive improvement actions
• Learning hands-on retailer experience in our local Technical Center
•  Supporting/leading reporting of the Technical Services function and providing feedback to stakeholders through retailer engagement forums (Shop Foreman Call, Warranty Administrator Call, and Service Advisor Call)
• Reviewing internal processes and drive continuous improvement including automated reporting (e.g. through Tableau)
• Supporting strategic projects in Technical Services to drive better retailer efficiencies (e.g. TOPix Cloud Diagnostics, Application Programming Interface Warranty Solution, Warranty Portal releases, and Remote Assist through GCM)

What you will need:

• Bachelor’s Degree in progress (Junior or Senior), or pursuing a graduate studies degree; (Preferably in Engineering or related field)
• Strong understanding in physics and Engineering related courses
• 3.0 GPA or higher.
• Understanding of how a vehicle operates including systems and component knowledge
• Must be proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
• High level of professionalism.
• Detail-oriented, self-starter, strong work ethic, team player, ability to build rapport, and communicate confidently.
• Strong written and verbal communication skills and have a desire to learn more about corporate operations.
• Preferred – knowledge in Tableau
• Dedication, commitment, curiosity

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
• Quarterly Chair Massages
• Complimentary lunch
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Jaguar Land Rover North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Jaguar Land Rover North America, LLC complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.