POSITION:  Sales Process Senior Specialist

LOCATION:  Mahwah, NJ

Live the Exceptional With Soul.  This is the singular purpose of JLR. 

At the core of these experiences are the products themselves.  The JLR brands have undergone a dramatic transformation over the past years. 

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the  Sales Operations Director and based at our Corporate headquarters in Mahwah, NJ, the Senior Sales Process Analyst will be responsible for implementing global initiatives in the US market.  These initiatives are primarily related to Customer Voice and Lead Management Sales Experience programs.  This role works closely with the Regional Performance Managers (RPMs) to consult with Retailers on improving their sales and customer experience by properly leveraging JLR's tools and processes.  

What you will be doing:

• Serve as the subject matter expert and leader for customer experience within the sales organization.
• Provide insights and reporting to support actions to improve Customer Experience, measured through Sales 6 and NPS. 
• Management of LEADS Insight tool (hosted by a 3rd party vendor) and Retailer CRM tool integration which is used by the field teams and retailers to track lead volume, lead responses and lead closing rates.
• Analyze program metrics to determine areas/retailers requiring improvement.
• Oversee the US Lost Lead/Lost Sale process to ensure all opportunities are acted on as best practices are shared.
• Support the US market implementation of the Retailer Performance Toolkit. Ensure content supports Modern Luxury Sales processes and best practices.
• Collate the monthly Field scorecards.
• Provide support to the US Sales Operations teams by creating and aggregating sales-related presentations for Executive presentations.
• Perform other duties as required

What you will need:

• Bachelor’s Degree in Business or relevant discipline, or equivalent work experience.
• 5+ years experience related to the role
• 2+ years the automotive industry
• Strong understanding of Retailers' operations
• Previous team/project management, as well as previous budget management.
• Strong working knowledge of Microsoft office suite for data analysis.
• Strong interpersonal and organizational skills.
• Strong Communication Skills (written and verbal).
• Ability to work in a team and independently with applied initiative.
• Must have strong business acumen, and the ability to work cross-functionally with people at varying levels and departments within the organization.
• Must have the ability to travel domestically approximately 10% of the time

Schedule:  Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

Recruitment Salary Range:  $92,000 - $115,000

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages
• Maternity/Paternity Leave
• Complimentary lunch  
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

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