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POSITION: Senior Data Analyst - Technical Services 



Live the Exceptional With Soul.  This is the singular purpose of JLR. 


At the core of these experiences are the products themselves.  The JLR brands have undergone a dramatic transformation over the past years. 


JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.


At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.


The successful candidate will be part of a high performing team, providing critical support to JLR Customer Care function, and interfacing with key internal and external stakeholders. The role requires a combination of data analysis skills, stakeholder management skills, and reporting/project management skills in a global lean organization


What you will be doing:

  • Data Analysis: Administer the Warranty rate increase requests from the retailer network. Check requests for completion and accuracy, perform analysis on comparable rates. Meeting strict deadlines including state statutes mandated dates. Multitask and timely and accurately manage incoming requests. Keep up with business and legislative changes and align the internal process accordingly.    

  • Stakeholder Management: Provide recommendations to the operational and finance managers on recommended rates. Work with the legal team to ensure alignment with the regulations. Coordinate with the global team to activate rate change. Handle retailers and field staff escalations. 

  • Reporting & Publishing: Generate warranty rate cost impact reporting. Generate reports to support monthly meetings, retailers technical conferences and other events. Produce regulatory reports to government agencies as needed. Support the retailers in analyzing reports that increase their efficiency and their warranty claim submission accuracy. Publish technical bulletins as needed. 

  • Project Management: Manage the planning and delivery of the Warranty Administrators Retailer Engagement Forum. Manage any new Warranty related globally rolled or locally managed projects. Becoming the lead of the Warranty Community. Support and act as a backup to other team members on an as needed base.


What you will need:

  • Bachelor’s Degree is preferred, or equivalent work experience
  • Five or more years of experience in Data Analysis, Business Intelligence, and/or Project Management 
  • Analytical and organizational skills, ability to multitask and prioritize to meet deadlines is a must 
  • Communication and writing skills as well as presentation skills for all levels of stakeholders 
  • Great attention to details and always on the look out for ways for improvement 
  • Excellent ability to build and maintain relationship in a global matrix environment 
  • Advanced Proficiency in MS Office Suite, especially Excel, and Reporting Tools 
  • Flexibility and ability to adapt to changing global, local, and legal requirements 
  • Experience in the automotive industry is preferred



Schedule:  Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)




Recruitment Salary Range: $92,000 - $115,000


Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.



So Why Us?

  • As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
  • Be part of an international, inclusive, and open-minded company
  • Global Bonus Program based on company performance
  • You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
  • Our employees receive a generous time off policy
  • We offer a discounted Luxury Vehicle Car Program
  • Employees also receive generous health care and retirement plans
  • Quarterly Chair Massages 
  • Maternity/Paternity Leave
  • Complimentary lunch  
  • And more!



Thank you for your interest in working for us, we love it here and think you will too!



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.




At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.


Find out what to expect at each stage of the process along with some hints and tips.


Find out more about working here in our JLR Life Blog:


We look after our employees by offering a host of benefits and investing in their talent through award-winning training

Job Segment: Project Manager, Business Intelligence, Database, Technology, Customer Service, Automotive

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