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Position:  Technical Services (Engineering) Intern

Location:  Mahwah, NJ


Live the Exceptional With Soul.  This is the singular purpose of JLR. 


JLR’s global footprint  means that people from a diverse array of backgrounds, from all over the world, are part of our family. It is our people who can create the pioneering spirit and positive atmosphere for collaboration and communication. It is our people who can accelerate change, innovation and product creation.


The JLR Internship Program is an opportunity for personal growth and development from a business and learning perspective.  Working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.


Details of the program:

  • The program is open to students at a Junior or Senior level in their Bachelor’s Degree program or Master's Program.
  • The Internship is for June 11, 2024  to May 23, 2025
  • 29 hours per week during business hours (Business Hours: Monday- Friday 8:30am-5:00pm)
  • Hybrid Schedule available
  • Paid internship - $18/hour


What you will be doing:

  • Gain thorough understanding of the retailer support provided by the Technical Services function – including Product Investigation, Local Technical Support, Warranty – from target-setting to business plan deployment, measuring customer satisfaction and working with retailers in a structured manner to drive improvements in all areas
  • Support the delivery of technical support to retailers when repairing customer vehicles
  • Support warranty administrators in right first time claim submission on time
  • Detect product quality trends and drive improvement action
  • Learn hands-on retailer experience in our local Technical Center
  • Support/ lead reporting of the Technical Services function and provide feedback to stakeholders through retailer engagement forums (Shop Foreman Call, Warranty Administrator Call, Service Advisor Call)
  • Review internal processes and drive continuous improvement including automated reporting (e.g. through Tableau) 
  • Support strategic projects in Technical Services to drive better retailer efficiency (e.g. TOPIx Cloud Diagnostics, Application Programming Interface Warranty Solution, Warranty Portal releases, Remote Assist through GCM)

What you will need:

  • Enrolled in a college/university for Fall 2024
  • Understanding of how a vehicle operates including systems and component knowledge
  • Strong understanding in physics and related engineering courses 
  • Must be proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Planner, PowerAutomate)
  • Candidates must have strong written and verbal communication skills 
  • The successful candidate must be currently enrolled in a collegiate academic program for 2023/24 (either a junior, senior, or graduate student)
  • Preferred – knowledge in Tableau
  • Dedication, commitment, curiosity 


So Why Us?

  • As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
  • Be part of an international, inclusive, and open-minded company
  • You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
  • Quarterly Chair Massages
  • Complimentary lunch  
  • And more!



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.


Jaguar Land Rover North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Jaguar Land Rover North America, LLC complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 





At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.


Find out what to expect at each stage of the process along with some hints and tips.


Find out more about working here in our JLR Life Blog:


We look after our employees by offering a host of benefits and investing in their talent through award-winning training

Job Segment: Entry Level Engineer, Intern, Engineer, Technical Support, Engineering, Entry Level, Technology

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