REQ ID: 124014
JOB TITLE: Customer Liaison Consultant
SALARY: £44,435-£55,000 (DOE)
POSTING START DATE: 08/05/2024
POSTING END DATE: 22/05/2024
LOCATION: Ryton

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

WHAT TO EXPECT

An opportunity has arisen to join our team as a Customer Liaison Consultant to drive global sales of new bespoke vehicles and exceed company targets for volume and profit and deliver best in class experience/service.

You’ll build and maintain relationships with high net-worth clients whilst managing the incoming and ongoing bespoke customer enquiries. 

This is unique position within JLR where you’ll interact directly with our very best clients, as well as retailers and market contacts. It’s part of a growing team, which are welcoming and very supportive of one another with potential opportunities to support the role through various events around the globe.

Key Accountabilities & Responsibilities:

• Achievement of  vehicle sales targets across all markets
• Management of relationships with all stakeholders
• Working and building relationships with markets/retailers to identify new sales opportunities
• Follow the bespoke customer journey adhering to customer first KPI’s
• Undertake any other work as directed by their line manager in connection with their job as may be requested

WHAT YOU’LL NEED
 
As the Customer Liaison Consultant, you’ll need the following knowledge, skills and experience:

• A passion for JLR products and working with high net-worth customers.
• Methodical and/or process driven approach to tasks
• Excellent written and verbal communication skills with proficiency in Microsoft applications, especially excel and PowerPoint
• Must be a self-starter, highly motivated and able to build strong cross functional networks.
• Enthusiasm and drive, with commitment and confidence to work autonomously, achieving goals on time with minimal supervision.
• Experience using CRM software

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

SO WHY US?

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. 

JLR is committed to equal opportunity for all.