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REQ ID: 107741
JOB TITLE: Workforce Optimisation Analyst - 12 Month Fixed Term Contract
SALARY: Competitive
POSTING END DATE: 31/12/2022


Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.


The UK Customer Relationship Centre is a part of our Customer Service function. Its core responsibility is to deliver a customer ownership experience, alongside the Jaguar Land Rover UK Retailer network, that supports the long-term sustainable business growth of both the Jaguar and Land Rover brands.
As a Workforce Optimisation Analyst, you will be a responsible for managing resource for a omni-channel Customer Relationship Centre to ensure maximum productivity across all channels to ensure we meet our service level agreements and provide our customers the best experience.


As a Workforce Optimisation Analyst, we offer full training, a thorough induction plan and a 37-hour working week. We also offer hybrid working, 3 days from home per week.

You will also get 26 days holidays, holiday bonus, life assurance, and access to the Jaguar Land Rover privilege scheme, generous pension and discounts on various retailers, entertainment and sporting events  
We offer support and focus on upskilling and development opportunities, and in the future, you could also find many opportunities to further your career with a world-class team.   All this and more makes Jaguar Land Rover the perfect place to continue your journey.
• Maintain employee schedules and rota’s to ensure a good level of resource is dedicated to each area, being     AGILE in our planning and decision making to support an ever changing operation.

• Perform analyses on available data sources and make recommendations as to how best to improve the CRC productivity and Customer experience.

• Perform ad-hoc analyses as requested and other duties as required, including training users throughout the CRC on how to utilize and interpret analytic results and use the available systems to support day to day monitoring of the operation.

• Responsible for providing direct support in the preparation of the forecast process through utilization of analytical data (i.e., historical trends, seasonality trends, etc.)

• Supports forecast variance analyses by providing relevant drivers obtained through analytical data

• Monitor the live traffic into all channels of the CRC

• Engaging team members to offer support and identify support opportunities

• Providing vital live business updates to the team to help them support their customers

• Perform other duties as required.



•    Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact 
•    An individual with a customer focused approach
•    Strong leadership and support skills
•    Able to build trust by speaking openly and honestly, listening attentively, and treating others respectfully
•    The ability to develop strong effective working relationships with all members of the team
•    Exceptional analytical skills
•    Strong communication skills, both written and verbal
•    Strong stakeholder negotiation skills
•    Numerate with excellent attention to detail, with the ability to outline information in a straightforward manner
•    Results orientated with a determination to make things happen
•    A highly motivated, energetic and inspirational team player
•    Ability to influence effectively across a network, balancing a broad range of priorities, with minimal supervision and under great pressure
•    Clear understanding on what modern luxury looks like in the CRC 
•    Ability to identify opportunities for improvements and implement change
•    Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedule
•    Ability to understand, interpret and action improvements
•    Strong decision making and problem-solving skills
•    Ability to make quick and competent decisions
•    Excellent Excel skills



Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. 

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

Jaguar Land Rover is committed to equal opportunity for all.



At Jaguar Land Rover, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.


Find out what to expect at each stage of the process along with some hints and tips.


Find out more about working here in our JLR Life Blog:


We look after our employees by offering a host of benefits and investing in their talent through award-winning training

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